Arsenault is a solutions-oriented design company that solves creative challenges for our clients and partners. Whether we are crafting never-before-seen visual effects for a feature film or developing innovative original concepts for a global marketing campaign, we leverage our collaborative design process to develop truly award-winning work. Our passion is to deliver the best ideas at the highest levels of quality on-time and on-budget, with the outstanding service you expect from a world-class company.

Basic Qualifications:

• Minimum two years experience with technical support or user support, preferably in a production setting
• Working knowledge of Mac OS, iOS and Windows operating systems. Familiarity with Linux desktop
• Experience with AD/Azure AD, Windows 10 and Centos 7, sharing data between platforms and managing permissions.
• Familiarity with remote desktop technologies, such as PCoIP, Teradici and RGS
• Familiarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systems.
• Proficiency with typical video conferencing platforms such as Zoom, Google Chat and MS Teams
• Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc.)
• Strong analytical problem-solving skills.
• Excellent communication skills and a strong customer service orientation. Highly self-directed.
• Strong familiarity with computer hardware and components, A+ or similar systems administration certification Preferred Education Associate or Bachelors degree in Computer Science, Information Technology, System Administration, a closely related field, or equivalent experience required.

Job Responsibilities:

• Manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex and diverse production environment.
• Lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices.
• Keep track of and respond to IT support tickets