VT Markets is an award-winning multi-asset brokerage trusted by clients in over 160 countries. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment with over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets

As a Business Development Executive reporting to the Business Development Manager within our Business Development Department, you will be based in Bangkok, Thailand, working in a hybrid environment (2 days in office per week). This role focuses on the Thai market and involves close collaboration with our operations team to drive customer acquisition and retention. You will play a critical role in expanding our client base through proactive outreach, relationship building, and delivering exceptional customer experiences that directly contribute to VT Markets' growth objectives in the Southeast Asian region.

Your Responsibilities

• Customer Acquisition: Conduct outbound calls and proactive outreach to connect with new potential customers and convert them into active traders on VT Markets platform

• Relationship Management: Build and maintain strong relationships with clients through effective communication, understanding their trading needs, and providing personalized solutions

• Account Onboarding: Guide new customers through the account opening process, ensuring smooth onboarding experience across appropriate communication channels

• Customer Needs Assessment: Listen actively to customer requirements and offer tailored solutions or alternatives that best meet their trading objectives

• Sales Process Execution: Follow established sales methodologies and processes for each customer interaction to maximize conversion opportunities

• Customer Retention: Monitor customer engagement patterns and proactively reach out to inactive clients to understand concerns and re-engage them with the platform

• Issue Resolution: Handle customer queries, complaints, and payment-related issues promptly and professionally to maintain customer satisfaction

• Performance Optimization: Utilize available sales tools, reports, and analytics to plan and execute activities that effectively boost sales performance

• Market Intelligence: Stay informed about customer behavior trends and market dynamics to identify opportunities for business growth

What Success Looks Like

• Quality Relationship Building: Establish strong, trust-based relationships with clients that result in long-term partnerships and positive customer feedback scores

• Customer Retention Excellence: Achieve high customer satisfaction levels and successfully re-engage inactive clients through proactive communication and effective problem resolution

• Process Enhancement: Continuously improve sales processes and customer interaction workflows, contributing to overall team efficiency and customer experience optimization

• Bachelor's degree in Business, Finance, Marketing, or related field

• 1-3 years of experience in sales, business development, or customer relationship management, preferably in financial services or brokerage industry

• Demonstrated track record of meeting sales targets and building customer relationships

• Strong understanding of financial markets, trading platforms, and investment products

• Proficiency in CRM systems, sales tools, and data analysis for performance tracking

• Excellent communication skills in both Thai and English, with ability to explain complex financial concepts clearly

• Strong interpersonal skills with ability to build rapport and trust with diverse customer base

• Resilient and persistent approach to sales with ability to handle rejection and overcome objections

• Problem-solving mindset with customer-centric approach to finding solutions

• Ability to work in hybrid environment with 2 days per week in Bangkok office

• Due to the hybrid nature of role, you will need to access your personal device & laptop for work

• Willingness to work flexible hours to accommodate different time zones for international clients

As official partners of Newcastle United F.C., VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreneurship is incentivized and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualized roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.

• Screening interview with our talent acquisition partner

• Interview with your manager