We're an E-commerce CRO agency working with 8-9 fig businesses in US and Europe.
We need someone who owns client relationships end-to-end. You are the bridge between our clients and our team of CRO strategists, designers, and developers. Your job: make sure clients are happy, projects are delivered with quality, and nothing falls through the cracks.
## Tasks
**One sentence: Keep clients happy by being the best communicator in the room.**
\- You will manage 5-7 e-commerce CRO projects at a time for brands making $10M-$100M/year.
\- You will be the single point of contact for each client -- the person they trust, rely on, and turn to when things get messy.
\- You will coordinate between our internal team (strategists, designers, developers) and the client to ensure everyone is aligned, deadlines are met, and quality is never compromised.
\- You will push back when needed, ask the hard questions, and make sure we are delivering real value -- not just checking boxes.
## Requirements
**1️⃣ Skills We Expect**
* Experience in e-commerce, CRO, or agency work
* Familiarity with Shopify, Klaviyo, or Google Analytics
* Basic understanding of A/B testing and conversion optimization
* Comfortable working across time zones (we work with US-based clients)
* Use AI and is comfortable with using AI and experimenting with AI
**2️⃣ Who You Are**
Experience and background don't matter as much as the following traits:
**Relentless Communicator**
You over-communicate. You follow up. You never assume. You make sure everyone is on the same page, even when it feels redundant.
**Detail-Obsessed**
You catch the small things. You notice when something is off. You do not let details slip through the cracks.
**Proactive Problem Solver**
You do not wait for problems to escalate. You see them coming and address them before they become fires.
**Client-First Mindset**
You genuinely care about making clients happy. You go the extra mile to ensure they feel heard, valued, and taken care of.
**Fast Learner**
You pick things up quickly. You do not need hand-holding. You figure things out and ask smart questions when you are stuck.
**Calm Under Pressure**
Things will get chaotic. Deadlines will shift. Clients will panic. You stay calm, focused, and solution-oriented.
## Benefits
**Performance Bonus**
The more clients you take and the longer you keep them, the higher your bonus
**Fully Remote**
Work from anywhere. No office required.
**Growth Opportunity**
This is not a dead-end role. As we grow, you grow. If you excel, there is room to take on more responsibility, manage a team, or specialize in areas you care about.
**Our Hiring Process**
_We keep it simple._
1 Founder Interview (45 min)
A conversation with the founder to understand your background, communication style, and whether you are a good fit for the role.
2 Team Interview (45 min)
A call with our lead strategist to see how you interact with the team and handle real-world scenarios.
3 Reference Check
We will reach out to 1-2 references to confirm you are who you say you are. Then we make a decision.
If this sounds like you, we want to hear from you. Fill out the application form and we will get back to you within 3 days.