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Business Support Specialist II - Quality Assurance

First National Bank Alaska

Anchorage, AK, US2 days ago
35 views9 saves1 applies

Job Type

full time

Description

GENERAL PURPOSE SUMMARY Administers various delegated assignments and/or responsibilities of limited risk and moderate complexity, coordinates allocated resources, identifies and manages risk by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs the assigned responsibilities within predetermined scope, budget, schedule, and inherent risk; identifies appropriate resources, training needs, and risk management strategies; manages day-to-day activities and coordinates with bank’s management, end users, and vendors. Assists assignment owners in developing implementation plan (as necessary), assembling teams, and coordinates individual responsibilities to ensure timely completion of related tasks; communicates with functional area managers regarding status of assignments, including costs and scheduling. Tracks and follows up on outstanding items to ensure objectives are met and assists assignment owners with quality assurance audits. Assists in performing workflow analysis to identify labor-intensive tasks and inefficiencies and recommends automation and process changes to streamline workflows and to increase resource usage efficiency. Assists in developing of functional area’s plans, goals, objectives, budgets, and procedures. Stays abreast of pertinent federal and state regulations and interacts with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations. Creates reports and presentations for all levels of management and may direct the work of others. Performs other work-related duties as assigned by branch manager. COMPLIANCE EXPECTATIONS Stay up to date on relevant laws and regulations and complete all compliance training on time. Knowledgeable of and comply with bank policies, procedures, laws and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information. SUPERVISORY RESPONSIBILITIES May supervise assigned delegates. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, recommending new hires, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

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Skills

automationrisk managementquality assurance

About First National Bank Alaska

First National Bank Alaska is a community bank providing financial services including checking, savings, loans, and mortgages to individuals and businesses in Alaska.

banking, financial servicesWebsite