Customer Experience & Insights Intern
Noise
Gurgaon, India1 week ago
36 views20 saves2 applies
Job Type
internship
Description
About the Role
Noise Junior is building products designed specifically for kids and their families. We're looking for a Customer Experience Intern to support customer interactions, review management, and consumer insights.
This role is ideal for someone who is empathetic, detail-oriented, and passionate about understanding customer feedback and improving the overall brand experience.
What You'll Do
Customer Support
- Monitor and respond to customer queries across email, chat, social media, and marketplaces
- Escalate complex issues and follow up until resolution
- Maintain trackers for open and resolved customer tickets
Reviews & Feedback
- Monitor reviews across Amazon, Flipkart, and other platforms
- Respond to customer reviews in a timely and professional manner
- Identify recurring product or service issues and share insights with relevant teams
Consumer Insights
- Categorise customer feedback and identify common themes
- Prepare weekly summaries on customer sentiment and key concerns
- Support feedback sharing across product, marketing, and operations teams
CX Operations
- Help maintain response templates and CX processes
- Support quality checks and ensure communication consistency
- Track key CX metrics such as response time, resolution rate, and customer satisfaction
What We're Looking For
- Currently pursuing or recently completed a degree in any discipline
- Strong written communication skills in English and Hindi
- Empathetic, organised, and customer-focused
- Comfortable using Excel or Google Sheets for tracking and reporting
- Experience with customer support tools or e-commerce platforms is a plus
What You'll Get
- Hands-on experience in customer experience and consumer insights
- Exposure to cross-functional collaboration across product, marketing, and operations teams
- Strong foundation for careers in CX, brand management, or business operations
- Internship certificate and letter of recommendation upon successful completion
This job is found at InterviewStack.io
Skills
excelgoogle sheetsbrand managementcustomer support
About Noise
Noise is a leading Indian consumer electronics brand specializing in smart wearables, including smartwatches, fitness bands, and smart rings, known for affordable technology and design.
consumer electronics, wearablesWebsite