I. Job Summary
The Change Management Analyst supports the planning, development, and execution of change management strategies to drive successful adoption of organizational initiatives, technology implementations, and process transformations. This role partners closely with OCM leads, project teams, HR, and business stakeholders to deliver communications, training support, and stakeholder engagement activities that enable sustainable change.
II. Essential Duties and Responsibilities

• Support the design and execution of OCM strategies and plans aligned with project objectives.
• Assist in conducting change impact assessments to identify affected stakeholder groups and processes.
• Maintain and update OCM deliverables, including change plans, stakeholder analyses, and readiness assessments.
• Draft and distribute communications such as email announcements, newsletters, toolkits, and leadership updates.
• Maintain communication calendars and distribution lists.
• Assist in the development and coordination of training materials, job aids, and user guides.
• Assist in readiness assessments and identify gaps in adoption.
• Support reinforcement activities to sustain change post-implementation.

III. Qualifications
A. Required Qualifications

• Bachelor's Degree (accredited) in communications or similar area of study, or in lieu of degree,
• High School Diploma or GED (accredited) and four years of relevant experience
• 2 years of relevant work experience (in addition to education requirement)

B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

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