Job title: Senior Infrastructure Engineer

Location: Caerphilly with potential travel to other customer sites

Salary/Package: Basic Salary + non-sales Incentive

Benefits

• 25 days holiday entitlement, rising to 28 days after 5+ years of service
• Holiday Purchase Scheme
• Company-supported CSR Volunteer Day
• 2 days for personal wellbeing
• Pension scheme with Salary Sacrifice/Exchange option (subject to eligibility)
• Electric Vehicle salary sacrifice scheme (subject to eligibility)
• Death in Service x4 basic salary
• Partially subsidised Private Medical Insurance
• SAGE Employee Benefits scheme
• Salary sacrifice charity donation scheme
• Christmas Savings Club
• Company Lottery
• Out-of-town offices with free parking
• Hybrid working arrangement Mon & Fri optional WFH days
  

Company Overview
Our client is a leading ICT supplier with over 40 years of experience. Known for its financial strength and quality of services, the company has a proven track record in supplying under numerous framework agreements and winning government contracts. The company offers Managed Services and Solution Design, ensuring a wide and varied career path for its employees.

Role Description
As a Senior Infrastructure Engineer, you will be crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes.

Key Responsibilities

• Deliver outstanding 3rd line technical support for all EUC-related incidents and service requests.
• Manage and optimise enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
• Maintain and support Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
• Deploy and manage endpoint security solutions, patching, and compliance policies.
• Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.
• Lead major incidents, problem management, and root cause analysis.
• Collaborate with project teams on EUC transformation initiatives.
• Maintain and update IT documentation and processes.
  

Working Hours
The role operates within a shift pattern between 0700 to 1800 daily, with occasional weekend and public holiday working. Additional hours may be required for the proper performance of duties. Participation in an on-call rota for remote out-of-hours technical support is also expected.

Essential Experience

• Proven experience as a senior engineer within an MSP environment.
• Excellent problem-solving skills and ability to manage high-pressure escalations.
• Strong communication skills for effective client and internal team interactions.
• Familiarity with ITIL framework and structured support environments.
• Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel.
• Experience with virtualisation technologies (Proxmox, Microsoft Hyper-V), public cloud solutions (Azure or AWS), and network technologies (LAN/WLAN/WAN).
• Hands-on expertise in PowerShell scripting for automation and system management.
• Strong experience with desktop virtualisation technologies (Citrix, VMware Horizon, Windows 365, AVD).
• Proven experience in managing and fault-finding AV technologies (Sophos, Defender).
• Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault).

Desirable Experience

• Experience with device management solutions (SCCM, Jamf).
• ITIL v3/4 Foundation certification.
• Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server).
• Minimum of 5 years in an MSP environment.
• Use of 3rd party patching tools (Ninja, Action1, Winget).

Competencies

• Effective communication skills
• Professional and positive interaction
• Strong work ethic and commitment to task completion
• Routine problem-solving abilities

For immediate consideration please send your CV in today