The Accounts Receivable Manager leads and optimizes the Order to Cash process, driving billing accuracy, collections performance, and cash flow. This role focuses on strengthening operational efficiency through process standardization, automation, and data driven insights, while enhancing the customer experience. The position partners cross functionally to build scalable, compliant, and resilient revenue operations that can adapt to evolving business needs and regulatory requirements.

Responsibilities:

• Own and manage the end to end Order to Cash lifecycle, including contract validation, order setup, invoicing, cash application, collections, dispute resolution, and credit management
• Oversee accurate and timely billing across service lines, ensuring compliance with contracts, pricing terms, tax requirements, and regulatory standards
• Drive collections strategy to improve cash flow and reduce DSO through aging oversight, escalation management, and partnership with Sales and Operations
• Ensure timely and accurate cash application across all payment channels, including management of unapplied cash, short payments, and account reconciliations
• Establish and lead structured dispute management processes, including root cause analysis and corrective actions
• Develop and maintain customer credit policies, perform risk assessments, set credit limits, and monitor exposure to minimize bad debt
• Deliver AR reporting and analytics, including DSO, aging, collections forecasting, and bad debt trends
• Lead process improvement and automation initiatives to increase efficiency, reduce errors, and standardize processes
• Ensure compliance with internal controls and audit requirements, including documentation and audit support
• Lead, coach, and develop the AR team, establishing performance metrics and building a high performing, customer focused culture
• Collaborate with Sales, Operations, Legal, and IT to align on contracts, billing triggers, system integrations, and issue resolution

Qualifications

Required Experience and Skills:

• Bachelor’s degree in Accounting, Finance, or related field
• 7 to 10 or more years of accounts receivable or Order to Cash experience, with at least 3 years in a leadership role
• Experience in service based or project driven environments such as testing, inspection, certification, engineering, or consulting
• Strong knowledge of ERP systems and accounts receivable best practices
• Proven leadership, analytical, and process improvement skills
• Strong communication and team building capabilities

Additional requirements:

• Ability to operate effectively in a decentralized billing environment
• Strong problem solving and decision making skills
• Ability to manage multiple priorities and meet deadlines in a fast paced environment

Work Conditions:

• Primarily office based or hybrid work environment
• May require extended hours during month end close or audit periods
• Minimal travel may be required for cross functional alignment or team leadership activities