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Job Description: Digital Engagement Manager

Role overview

We are seeking a highly creative and strategic Digital Engagement Manager to join our Digital Experience Design team. This role will be responsible for executing the strategic direction of technology-focused content across digital experiences, ensuring complex technical concepts are translated into compelling, intuitive, and engaging narratives.

The ideal candidate is a natural storyteller who can transform high-level ideas into tangible content deliverables that resonate with diverse audiences. They will collaborate closely with cross-functional teams and stakeholders across the organization to develop innovative content that supports business objectives, enhances user experiences, and elevates technology initiatives.

This role requires a blend of an ability to translate strategic requirements into operational content deliverables, stakeholder management, and creative thinking. The role is currently a single contributor role with an opportunity to manage a team in the future.

Key Responsibilities

Operationalization of user engagement
Collaborate on the development of a strategic vision for technology-related engagement across digital experiences.
Partner with teams to establish engagement frameworks, standards, and best practices that align with organizational goals and user needs.
Identify opportunities to enhance effectiveness, clarity, and impact of technology engagement.
Ensure initiatives support broader digital experience and business strategies.
Content Development and Storytelling
Translate complex technical concepts into engaging, user-friendly, and impactful engagements.
Create compelling engagement initiatives that effectively and creatively support technology solutions, innovations, and business value driven initiatives.
Guide the development of engagement assets
Ensure user experience consistency for technology digital touchpoints.

Stakeholder Collaboration

Partner with communications, technology leaders, subject matter experts, product teams, design teams, and business stakeholders to identify engagement opportunities and priorities.
Facilitate discussions to gather information, align messaging, and drive initiatives forward.
Build strong relationships across the organization to ensure successful collaboration and delivery.
Project Management & Execution
Manage multiple concurrent projects while maintaining quality and meeting deadlines.
Adapt quickly to changing priorities and business needs.
Drive projects from concept through execution and delivery.

Qualifications

Required

Bachelor’s degree in Communications, Marketing, Journalism, English, Digital Media, Technology, or a related field.
Minimum 3 years of experience in engagement strategy, communications, technical content development, digital content management, or a similar role.
Experience leading engagement initiatives and collaborating with cross-functional stakeholders.
Strong written, verbal, and presentation communication skills.
Demonstrated ability to translate complex technical concepts into clear, compelling engagement intiatives.
Proven stakeholder management and relationship-building skills.
Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
Strong organizational skills with exceptional attention to detail.
High degree of flexibility, adaptability, and resilience under pressure.

Key Competencies

Adaptability and Flexibility
Collaboration and Influence
Content Strategy
Creative Problem Solving
Executive Communication
Project Management
Relationship Building
Stakeholder Management
Strategic Thinking
Team Leadership
Technology Storytelling
User-Centered Thinking

Digital Engagement Manager

Job Type

Description

Skills

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