Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

Business Expertise

• Supports the achievement of company goals by integrating teams for the best outcome.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Follows standardized procedures and practices.
• Receives regular, but moderate supervision and guidance.

Leadership

• Has no supervisory responsibilities.
• Manages own workload.

Problem Solving

• Ability to problem solve without supervisory approval.
• Evaluates and selects solutions from established operating procedures.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Executes intermediate inbound and outbound sales marketing activities, using established guidelines, and under supervision.
• Identifies customer requirements and matches them with product or service offerings.
• Provides the customer with appropriate product and service information, including legal information and processes.
• Gathers all necessary information to update the database.
• Serves as an escalation point for lower-level employees.
• Performs other duties as assigned.
• Complies with all policies and standards.