Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.

LOCATION: Corporate DIVISION: CMXO

FUNCTION DESCRIPTION:

The Payment Support Manager will be responsible for the oversight and management of all Payment Support department functions including the daily monitoring and processing of all ACH, Wire and Check transactions for the credit union. Ensure compliance with all relevant rules and regulations related to all electronic and check transactions. Responsible for assisting with researching and resolving internal and external member requests and complaints related to department functions. Responsible for managing, training, and developing staff to ensure they are performing at the highest level. Manages the planning, development, and implementation of projects that impact the department.

The appropriate candidate must demonstrate a strong ability to work in a team and a commitment to providing exceptional member service.

ORGANIZATIONAL RELATIONSHIPS:

Reports to: Senior Manager of Payment Support

Supervises: Payment Support team

Contacts: Frequent contact with other credit union employees, CUSO employees and service personnel. Occasional contact with members.

QUALIFICATIONS/REQUIREMENTS:

Education: AAP Certification required

A high school diploma or equivalent required

Degree in business, finance or related academic field strongly preferred

Experience: Minimum 7 years of relevant work experience such as processing ACH files, wire transfers and/or check clearing required.

Minimum 3 years of experience managing support staff

Skills: Ability to interpret data and use deductive reasoning skills

Extreme attention to detail to minimize risk with member and credit union data

Ability to tactfully question or actively listen to members/employees/departments to determine specific needs

Ability to work independently without supervision with frequent interruptions

Must possess strong communication, organizational, presentation, customer service and interpersonal skills

Demonstrate good judgment, strong analytical/problem solving and time-management skills

Strong PC skills including Microsoft Excel knowledge

Knowledge of Bellco’s front-line systems

ESSENTIAL FUNCTIONS:

1. Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.

2. Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently make recommendations to management to improve the member/customer experience through improved processes and technology.

3. Strong understanding and adherence to all rules and regulations governing electronic and check transactions including NACHA rules, Federal Reserve rules, and regulations and requirements under Title 31 including Regulation E (EFTA), Regulation CC, Regulation J, OFAC, BSA, etc.

4. Management and leadership of team to include recruiting, hiring, training and performance management.

5. Demonstrates advanced understanding of Payment Support functions including the processing of transactions such as ACH, Wire, RDC, RTP, Bill Pay, Checks, FedNow etc.

6. Act as a Subject Matter Expert (SME) and resource for the team and provide support and development to all Payment Support staff.

7. Act as point of contact and provide support to branches and CUSO partners for research requests and escalations related to Payment Support functions.

8. Create, maintain and update departmental procedures, and perform an annual review with team for improvement opportunities.

9. Assist in rolling out changes and upgrades that impact Bellco operations and manage the effect of these changes on the department.

10. Facilitate on-going process enhancements by evaluating gaps in existing processes and procedures

11. Manage projects including identifying and coordinating resources to ensure successful completion and achieve organizational goals and objectives.

12. Review and resolve requests, disputes and escalations associated with any Payment Support functions.

13. Prepare or create statistical and informational reports for Payment Support functions as needed.

14. Assist in the preparation of regulatory audit/compliance reports as needed.

15. Proactively support corporate and departmental goals.

16. Regular and punctual attendance.

Management retains the discretion to add to or change the duties of this position at any time.

WORKING CONDITIONS:

Office environment

Mobility throughout department

Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non-branch management roles may be eligible for an annual managerial bonus.
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.