We are looking for a Customer Service Representative to work with our team in Tukwila, WA! The Customer Service Representative provides a consistent, high-quality customer experience and while modeling exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers.

We are seeking a coworker who embodies a Professional approach and thrives in a collaborative office environment. This role requires working cross-functionally with various levels of the organization to effectively meet the needs of both internal and external customers. Ideal candidates are Collaborative Communicators and Change Agents, bringing valuable experience to the position while actively seeking innovative and efficient ways to improve our processes. As new members of the SupplyOne organization, our team is focused on integrating our operations, making this an exciting opportunity for individuals eager to contribute to our ongoing development.

The CSR is a highly valued team member that acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets. This job posting represents both current and future job responsibilities.

Key Duties & Accountabilities:

• Process and confirm orders and/or communicate what needs to be ordered, the same day the orders are received

• Generate standard quotes within 24 - 48 hours of receipt

• Assess GP$/UOM on orders to protect margin, alerting managers to potential issues

• Answer phones by the 3rd ring, and all emails by the end of each day

• Build, maintain, and keep price lists current to protect and maintain GP margins

• Build accurate specs and inventory items within 24-48 hours

• Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution

• Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)

• Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards

• Serve as liaison with leadership, sales, purchasing, design, manufacturing and shipping

Qualifications

Essential Functions:

• Prepare professional proposals and miscellaneous correspondence

• Maintain thorough customer records

• Monitor and resolve slow payment issues

• Assist with slow moving inventory

• Expedite material based on customer needs

Educational/Training Requirements/Experience:

• High School diploma/GED

• 2+ years of experience in a customer service role preferred

Minimum Skills, Knowledge & Ability Requirements:

• Self-Confident, Self-Starter, Internally Motivated

• Strong organizational skills; ability to prioritize tasks

• Demonstrated initiative in personal professional development

• Basic arithmetic including gross profit calculations

• Attention to detail and accuracy

• Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook; ability to learn new financial software

• Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites

• Maintain regular and punctual attendance

Organizational Core Values:

• Customer service begins inside - We serve our colleagues with excellence so we can serve our customers with excellence.

• Get it right the first time - We are reliable, thorough, practice active listening and pay attention to detail to ensure the best results.

• Philosophy of velocity - Our responsiveness and speed to market give us the competitive edge.

• Personalized Service - We go beyond what the customer expects, understand what they are going through, and anticipate their needs to make their interaction with us the best experience of their day.

• Act like an owner - We are empowered to protect, cultivate and grow our business responsibly.

The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:

• Bonus based on company performance

• Medical, dental, and vision insurance

• 401(k) retirement savings plan with company match

• Paid time off (including vacation, company holidays, and parental leave)

• Employee Assistance Program (EAP)

• Other benefits such as life insurance, disability coverage, and wellness programs