The Account Representative is responsible for providing service and sales support to East Penn Canada’s national, regional, and local accounts within their assigned territory.

**Please note that this is a non-commissioned role focused exclusively on account management. It does not involve direct sales or sales targets**

East Penn Canada is seeking candidates with approximately 1–3 years of experience in account management, route sales, or a related field. This is a great opportunity for individuals looking to grow their careers in sales and customer relationship management, and develop within a supportive team environment.

Duties & Responsibilities

• Conduct regular service calls at assigned customer locations (on the road for most of each workday)
• Deliver product to customer locations and pick up used and/or warranty claim products for return to East Penn Canada warehouse
• Deliver comprehensive product training to client site employees to ensure East Penn products are promoted as effectively as possible
• Ensure customers’ merchandising (product displays, POP, and signage) is current and effectively delivers East Penn's desired messaging
• Maintain East Penn inventories at customer locations such as retail stores and automotive dealerships
• Review daily inventory reports & reconcile with actual inventory
• Regularly review customer product mixes and recommend orders based on analysis of customer sales trends
• Liaise with customer contacts to confirm all orders delivered are accurate
• Efficiently and effectively perform battery inspections at customer sites (comprehensive product training will be provided)
• Provide warranty support for all assigned accounts

Experience, Skills & Competencies

• 1-3 years of customer service or account management experience
• Experience within the power storage, automotive, or general industrial manufacturing/distribution sectors is a strong asset
• Strong customer focus with the ability to build and maintain long-term business relationships
• Solid planning, organizational and time management skills
• Strong written and oral communication skills in English
• Self-directed, able to work with minimal oversight, and highly results-driven
• High-school diploma or equivalent, with post-secondary education considered an asset
• Experience using a CRM is an asset, with Salesforce experience highly preferred
• Working knowledge of MS Office Suite

Other Considerations & Requirements:

• Valid Class 5 driver’s license with no major driving infractions and willingness to travel within given territory daily
• Solid familiarity with Saskatoon and surrounding areas, with candidate residing within reasonable driving distance of East Penn’s Saskatoon branch location
• Background checks including criminal record, driver's abstracts & professional references will be required for the successful applicant

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