Be the Voice of Amway as a Customer Service Representative, you’ll be the trusted point of contact for our Amway Business Owners (ABOs) and customers. This isn’t a call‑centre job where you just follow scripts, you’ll build relationships, solve real problems, and make a genuine impact every day. From day one, you’ll be part of a diverse, international contact centre supporting 27 European markets, where collaboration, curiosity, and continuous improvement are part of everyday life. 

Primary responsibilities: 

• Provide Premium Support: Handle inquiries from ABOs and customers in your designated market via various channels (phone, email, chat). 

• Be a Knowledge Expert: Navigate our portfolio of products, promotions, and incentives to provide accurate, high-quality advice. 

• Digital Support & Troubleshooting: Support users on our online platforms, collaborating with the Technology department to resolve incidents. 

• Business Partnership: Help ABOs maximize their potential by explaining our Sales and Marketing Plan. 

• Continuous Improvement: Share your ideas! We value proactive people who want to simplify processes and boost customer satisfaction. 

• Collaborate: Support your team and participate in cross-departmental projects that go beyond your daily routine. 

Required Knowledge & Skills and/or Related Experience:  

• Language Proficiency: Fluency in Russian (C1/C2) and English (min. B2). Knowledge of an additional European language (min. C1/C2) would be beneficial.

• Customer-Centric Mindset: A natural ability to connect with others and a genuine commitment to providing excellent service. 

• Growth Mindset: An openness to new challenges and a proactive approach to learning in a fast-paced, dynamic environment. 

• Digital Literacy: Solid command of MS Office, with a strong emphasis on Excel and PowerPoint. 

• Collaborative Spirit: A collaborative spirit that thrives on working with others to deliver high-quality outcomes. 

• Commitment to Quality: Consistently meeting or exceeding established quality standards. 

What you can expect from us:

• Hybrid Work model (3 days from the office)
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
• Possibility of growth inside of organization
• International team environment
• Numerous company events and office initiatives
• Family atmosphere with no formal dress code
• Attractive office location in the heart of Krakow (High 5ive, Pawia street)