At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

The Business Analyst Consultant will play a key role in driving process modernization across the organization. In this role, you will apply proven process analysis, improvement, and reengineering methodologies to evaluate current-state operations and design optimized future‑state processes. You will lead end‑to‑end process redesign initiatives, requiring strong project management, organization, and coordination skills to guide solutions from initial assessment through full implementation.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

• Work with business areas to understand current workflows, facilitating interviews, workshops, and discovery sessions to capture end‑to‑end processes and identify pain points, inefficiencies, and improvement opportunities.
• Lead process mapping activities, creating clear and accurate current‑state and future‑state process flows.
• Apply Lean Six Sigma methodologies to analyze process performance, conduct root‑cause analysis, and quantify improvement opportunities that enhance efficiency, reduce waste, strengthen controls, and improve client experience.
• Develop and recommend process improvement solutions, working closely with business and IT partners to evaluate alternatives, assess impacts, and ensure alignment with operational and strategic objectives.
• Design and facilitate process‑reengineering initiatives from initial assessment through solution definition, future‑state design, and implementation planning.
• Establish and track process performance measures, helping business areas define KPIs, monitor benefits realization, and ensure the sustainability of new or improved processes.
• Produce high‑quality documentation, including process maps, requirements, analysis findings and improvement recommendations.
• Champion a culture of continuous improvement, promoting process excellence practices and supporting capability building across the organization.

What you’ll bring:

• Lean Six Sigma Black Belt certification as a minimum
• Apply process analysis, improvement, and reengineering methodologies and principles
• Develop and execute Process Redesign implementation plan, leading and coaching the Business through the implementation ensuring strong change management
• Strong experience in Process Redesign, including data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques
• Experience developing Excel‑based tools, models, or calculators to help business areas streamline processes and improve accuracy
• Strong critical thinking and analytical capability, with the ability to define and resolve complex issues
• Expert level knowledge of the Business Analysis, including process, tools and techniques
• Excellent influencing and interpersonal skills with the ability to negotiate and advocate for Business partners
• Solution assessment and validation to ensure alignment with Business needs
• The ability to work at a conceptual/strategic level and at a detailed level
• Superior documentation & presentation skills (written and verbal)
• Superior motivational and communication skills
• Strong conceptual skills and ability to exercise flexibility and judgement in a changing environment
• Post secondary degree or equivalent combination of education and work experience
• Technical Skills

• Process Mapping (e.g. Miro, MS Visio)
• MS Office
• Data Mining and Analysis

What’s in it for you:

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Allowance provided in place of vacation pay and benefits
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach
  

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Director, Enablement and Business Architecture
Department: IT
Term: Temporary Full-Time, Eleven (11) Month Contract

This position is open and we are excited to find the right person to join our team.
As part of the recruitment process, you will need to go through background screening, as per our company policy.

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