Key Responsibilities:

• Cultivate, develop, and maintain relationships with contracted community-based organizations and external partners; Identify, assess, and engage new potential partners to expand available resources and services.

• Oversee partner onboarding, scheduling, and ongoing engagement.

• Champion Waco Family Medicine’s community resource referral platform, FindHelp; provide regular training to staff, community partners, and community stakeholders.

• Monitor and evaluate partner effectiveness, utilization, and satisfaction; proactively development recommendations for partner, staff, and patient engagement.

• Lead and oversee daily operations of the Community Resource Marketplace, ensuring efficient, accessible, patient-centered service delivery, and partner satisfaction.

• Collaborate with the Director to establish and track key performance indicators, program outcomes, and utilization metrics; Develop systems for capturing, analyzing, and reporting data in a HIPAA-compliant manner.

• Partner with specialized care teams, like Street Medicine/Justice Transitions, to ensure patient populations have access to relevant resources.

• Execute continuous improvement projects by evaluating data and tailoring standard operating procedures (SOPs) and/or workflows that facilitate consistent and scalable partner operations

• Identify opportunities for program growth, new service offerings, and enhanced integration across WFM services.

• Promote Marketplace services to patients, staff, and community stakeholders by providing education and training.

• Represent Waco Family Medicine at community meetings, and collaborative initiatives.

OTHER DUTIES:

• Assist with kitchen operations, equipment care, and occasional administrative tasks.

• Support NMDOH programs and special events as needed; evening or weekend hours may be required to support program goals.

• Other duties as assigned by supervisor.

Qualifications

Program Manager, Community Resource Marketplace

REPORTS TO: Director, Non-Medical Drivers of Health (NMDoH) Programs

EDUCATION & EXPRIENCE: Master’s degree in Public Health, Social Work, Business Administration, Health Administration, or a related field required; bachelor’s degree will be considered. An equivalent combination of education and relevant experience may be considered. Minimum of three to five years of experience in healthcare, nonprofit, community-based services, relationship management, or health equity-focused work. Demonstrated experience in program or project management, partnership development, and cross-sector collaboration required.

SKILLS: Excellent operational and time management, with the ability to manage complex workflows, multiple priorities, and cross-functional initiatives in a fast-paced environment. Strong interpersonal and stakeholder management skills, with the ability to build trust, foster collaboration, and effectively communicate and facilitate across diverse partner groups. Highly adaptable and engaging, with the flexibility to navigate evolving priorities and align stakeholders toward shared and emerging goals. Strong analytical and problem-solving skills, including the ability to identify system gaps and implement process improvements. High attention to detail with a systems-oriented mindset and commitment to operational consistency. Commitment to serving historically underserved populations and advancing equitable access to care.

PRIMARY PURPOSE: The Program Manager, Community Resource Marketplace is a program leader within Waco Family Medicine’s Health Impact Division, responsible for the oversight, daily operations, performance, and growth of the Community Resource Marketplace. This role serves as the primary driver of program development and growth and relationship management with community partners, , ensuring that patients have seamless access to community-based resources that address non-medical drivers of health.

Under the leadership of the Director, the Program Manager translates organizational and divisional vision into structured, scalable systems that enhance patient access to WFM’s partners, partner engagement, and program effectiveness. The Program Manager is responsible for strengthening community partnerships, optimizing referral workflows, and ensuring the Marketplace operates as an integrated, data-driven access point for social care. This position plays a critical role in expanding program reach, improving patient and partner experience, and ensuring services are equitable, responsive, and aligned with divisional and organizational priorities.

This is a grant-funded position with funding secured through June 30, 2027. The position may be extended based on continued funding and employee performance.

PHYSICAL AND MENTAL REQUIREMENTS:

• Visual and auditory accuracy

• Shift length - 8 hours

• Indoor setting

• Continuous use of computer and calculator

• Long periods of sitting

• Frequent use of telephone

• Continuous repetitive grasping and manipulation of both hands

• Continuous conversational communication

• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing

• Occasionally carrying, lifting, pushing and pulling up to 25 lbs.

• Occasionally working in confined, noisy, dusty areas

• Understand/carry out simple/detailed, oral/written instructions

• Memorize and retain instructions

• Read and interpret detailed specifications