• Assist with checking eligibility status for federal FMLA requests by reviewing historical/current leave information, years of service and hours eligibility.
• Verify the employee’s leave status in the benefits administration system.
• Verify the employee’s years of service and hours worked for eligibility applicableness.
• Review medical certifications to determine eligibility and entitlement.
• Collaborate and work closely with the LOA teams
• Track and record all employee requests and individual leaves in a secure manner
• Ensure compliance with company policies and applicable laws.
• Sound knowledge in HR Outsourced operations - HR shared services/HRO/H2R concepts/HR Backend from outsourced industries
• Ability to analyze information and convert related activities into a comprehensive work plan
• Ability to analyze data and trends to improve leave policies and processes
• Ability to communicate and make recommendations to upper management
• Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Ability to multi-task and drive multiple projects
• Ability to work independently in a fast-paced environment with changing priorities
• Excellent communication skills in both verbal and written to be able to effectively explain policies and procedures to employees and management
• Demonstrated ability to deal with confidential information
• Demonstrated problem-solving, time management, and priority-setting skills
• Attention to detail by being meticulous in managing records and ensuring compliance with federal, state and local requirements
• Managing Client deliverables
• People Management
• SLA & KPI
• On time & Quality Deliverables
• Experience in client facing role
• Proficient in MS Office Suite

Eligibility Criteria:

• Graduate with overall 5 years of experience
• Proficiency in MS Office
• Proven experience in a shared service or third-party support Industry preferred
• Worked on HRMS applications – Peoplesoft, SAP SuccessFactors or Workday

Responsibility Areas including preferred Skills and Experience

• Assist with checking eligibility status for federal FMLA requests by reviewing historical/current leave information, years of service and hours eligibility.
• Verify the employee’s leave status in the benefits administration system.
• Verify the employee’s years of service and hours worked for eligibility applicableness.
• Review medical certifications to determine eligibility and entitlement.
• Collaborate and work closely with the LOA teams
• Track and record all employee requests and individual leaves in a secure manner
• Ensure compliance with company policies and applicable laws.
• Sound knowledge in HR Outsourced operations - HR shared services/HRO/H2R concepts/HR Backend from outsourced industries
• Ability to analyze information and convert related activities into a comprehensive work plan
• Ability to analyze data and trends to improve leave policies and processes
• Ability to communicate and make recommendations to upper management
• Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Ability to multi-task and drive multiple projects
• Ability to work independently in a fast-paced environment with changing priorities
• Excellent communication skills in both verbal and written to be able to effectively explain policies and procedures to employees and management
• Demonstrated ability to deal with confidential information
• Demonstrated problem-solving, time management, and priority-setting skills
• Attention to detail by being meticulous in managing records and ensuring compliance with federal, state and local requirements
• Managing Client deliverables
• People Management
• SLA & KPI
• On time & Quality Deliverables
• Experience in client facing role
• Proficient in MS Office Suite

Eligibility Criteria:

• Graduate with overall 5 years of experience
• Proficiency in MS Office
• Proven experience in a shared service or third-party support Industry preferred
• Worked on HRMS applications – Peoplesoft, SAP SuccessFactors or Workday