Job description

Job Responsibilities include:

• Effectively manage large amounts of Tickets & Calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• General administrative support

Requirements / Experience:

• 1 year of proven customer support experience
• Shipping, eCommerce business experience preferred
• Experience of working on Zendesk will definitely be an asset
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively