Overview of Role:

The Creative Project Coordinator supports the planning, coordination, and execution of creative projects across multiple teams and stakeholders. This role manages workflows, timelines, communications, and digital assets to ensure projects move efficiently from intake to final delivery.

Primary responsibilities

• Manage Jira tickets and creative requests from intake through final delivery
• Review incoming requests and ensure briefs, assets, and requirements are complete and clearly defined
• Coordinate timelines, priorities, resources, and cross-functional workflows
• Assign tasks and follow up on project progress, blockers, and approvals
• Support project kickoffs and maintain alignment between stakeholders and creative teams
• Maintain project documentation, schedules, and status updates
• Organize and maintain digital assets within the DAM system, including metadata, tagging, taxonomy, and file organization.
• Coordinate retouching workflows with internal teams and external freelancers
• Ensure final assets are delivered and uploaded properly
• Help improve workflow efficiency and identify operational bottlenecks
• Serve as a central point of communication across creative and marketing/merchandising teams

Growth & Career Opportunities

At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.

Requirements & Qualifications

• 3+ years of experience in project coordination, traffic coordination, or creative operations
• Strong experience with Jira or similar project management tools
• Excellent organizational, communication, and follow-up skills
• Ability to manage multiple projects and shifting priorities in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Experience with DAM systems and asset management is a plus
• Fluent English, written and spoken

Our values

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First:

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement:

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented:

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity:

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric:

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

About Pens.com
Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.
To learn more,visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).