Key Responsibilities:

• Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
• Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
• Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
• Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
• Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
• Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
• Support other operational and project-based tasks assigned.

Required Qualifications:

• Degree in computer science, information technology, or related field, or equivalent hands-on experience.

• Minimum 5-6 years of experience supporting enterprise networks in a technical or operational role.

• hands-on experience on the following:
  • Routing and switching (Cisco routers and switches, VMware SD-WAN)
  • Firewalls (Cisco ASA, Palo Alto, NSX)
  • Load balancers (F5, AVI)

• Open to shifting and hybrid work setup