We are looking for a dedicated and customer-focused Financial Customer Service Representative to support UK-based banking and financial accounts. The ideal candidate will have experience in handling financial or banking inquiries within a contact center environment and demonstrate strong communication and problem-solving skills.

Key Responsibilities

• Handle inbound and/or outbound customer inquiries related to UK financial or banking accounts
• Provide accurate information regarding account details, transactions, and services
• Resolve customer concerns efficiently while maintaining high service standards
• Ensure compliance with financial policies and data security guidelines
• Deliver professional and assertive communication when dealing with international customers
• Maintain documentation of customer interactions in the system

Qualifications

• Bachelor’s Degree (required)
• 1–2 years of US/UK banking or financial account experience in a contact center environment
• Strong problem-solving skills
• Good and assertive communication skills
• Solid understanding of customer service principles
• Comfortable dealing with international customers

Nice to Have

• Exposure to US or UK banking industry