People at Pret work hard, have fun, learn a lot and really grow. Right now, we’re looking for a passionate {INSERT JOB TITLE} to join us. {INSERT INTRODUCTORY SENTENCE e.g. Excellent customer service has been a key part of Pret’s recipe for success since its first shop opened in 1986. Today, listening and responding to customers remains vital to Pret’s customer loyalty and brand reputation.} The Role {INSERT THE ROLE DESCRIPTION HERE e.g.This role reports to the Multi-Channel Customer Manager and is responsible for leading a small team of Customer Advisors to deliver a first-rate experience to Pret’s customers. You will manage and support the team in responding to Pret customer contacts across all channels, including social media, web, email, and phones. You will ensure all customer queries, complaints, compliments and feedback are handled consistently and according to Pret’s customer experience guidelines.} What will I be doing? {INSERT ROLE RESPONSIBILITIES HERE e.g. You will manage the rotas, workloads and SLAs for your team, ensuring we meet our high standards for customer experience as time efficiently as possible. You will be confident and competent to manage and resolve highly sensitive contacts, including potentially viral issues on social channels and contacts received through the CEO’s office.} What are we looking for? {INSERT REQUIREMENTS HERE e.g. We’re looking for someone who has excellent written and spoken English who is able to write accurately, concisely and with a good dose of personality. This person will act as a role model for the team in how to resolve contacts and exceed customer expectations – being calm, professional and methodical in dealing with sensitive or tricky customer issues.} Skills and experience {INSERT BULLET POINT COPY} {INSERT BULLET POINT COPY} {INSERT BULLET POINT COPY} {INSERT BULLET POINT COPY} {INSERT BULLET POINT COPY} Pret offers: Competitive salary and annual bonus 33 days holiday a year including Bank Holidays Private healthcare Life assurance Pret pension scheme Season ticket loan Free lunch and drinks 50% discount in Pret shops worldwide Great reward and recognition events Legendary parties The deadline for applications for this role is {INSERT DATE} .