Brief description

The main purpose of this position is to support, maintain and enhance the Business Solutions and Technology Department’s (BSTD) applications to ensure systems availability, health and optimal performance.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Support the BSTD applications by monitoring the underlying environments (databases and application servers) to ensure capacity management, systems availability and optimal performance.
• Maintain the BSTD applications by applying corrective measures (e.g. patches, upgrades, bug fixes).
• Proactively monitor all application upgrades, new releases and product replacements which would affect the assigned application.
• Configure the application infrastructure to ensure optimal performance and install new features to enable new functionality.
• Investigate and resolve technical issues of a medium to high complexity by interacting with users, developers and other stakeholders on allocated applications.
• Provide reports and recommendations on solution performance and system availability to senior management and relevant stakeholders.
• Proactively manage business and stakeholder relationships with respect to application support.
• Keep abreast of best practices and technologies related to BSTD and ensure the application thereof, where relevant.
• Impart knowledge of the technical environment to the system development team.
• Maintain compliance to security and application standards.

Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree in Computer Science (NQF 7), Information Management/Information Technology (IT) or an equivalent qualification;
• six to eight years’ experience in supporting, maintaining and enhancing IT business applications; and
• three years’ experience in working with IWMS, BIM or smart building environments.

Additional requirements include:

• knowledge and skill in:

− industry, organisational and business awareness;
− quality assurance;
− continuous improvement;
− continued learning and professional development;
− business continuity and planning;
− IT enablement planning;
− IT transformation and innovation;
− release management;
− application design, configuration and development;
− application support and maintenance;
− infrastructure design and development;
− systems integration;
− workload estimation; and
− technical analysis.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.