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National Account Manager

Drive Growth. Strengthen Partnerships. Deliver Results.

Are you a relationship-driven sales professional who thrives on strategic accounts and complex customer partnerships? As a National Account Manager, you’ll own the execution of account strategies that drive profitable growth, strengthen customer relationships, and align closely with Hoffmaster’s business objectives.

In this high-impact role, you’ll serve as the primary point of contact for assigned national accounts, partnering cross-functionally to manage contracts, forecasts, pricing strategies, and growth initiatives across branded and private label products.

What You’ll Do

As a National Account Manager, you will:

• Own and execute strategic account plans, ensuring alignment with Hoffmaster’s sales, growth, and profitability goals
• Serve as the primary customer contact, building strong, trusted relationships that drive engagement and satisfaction
• Manage contract execution and negotiations, supporting implementation, renewals, and ongoing compliance
• Analyze market and customer insights, using data, trends, and competitive intelligence to inform account strategy
• Lead customer business reviews, including line reviews, promotional planning, and state-of-the-business discussions
• Develop accurate volume forecasts, supporting base business, promotions, and new product launches
• Identify risks and growth opportunities, proactively recommending pricing and portfolio strategies to leadership
• Communicate strategy and results, presenting operating plans, performance updates, and growth opportunities to Sales and Executive Leadership
• Partner cross-functionally, working with Sales, Marketing, Finance, and Product Development to evaluate customer needs and solutions
• Support new product development, providing customer insight on product design, packaging, and merchandising
• Conduct field research, identifying competitive positioning, whitespace opportunities, and expansion within existing accounts
• Ensure forecast accuracy, partnering with Marketing and Production Planning to support supply and execution

Why This Role Matters

This role sits at the center of Hoffmaster’s customer strategy. Your ability to translate customer needs into actionable plans directly impacts revenue growth, margin performance, and long-term partnerships making you a visible driver of business success.

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At Hoffmaster, we believe every person deserves to feel successful. That’s why we provide a total rewards package designed to support our employee’s success –at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Tuition and Student Loan repayment assistance, Physical and Mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more. Learn more about our Benefits at HoffmasterBenefits.com!

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.