JOB DESCRIPTION:

Senior Technical Service Specialist (Diagnostic Division)

For our Abbott Diagnostics Division we are looking for a talented, well-motivated person to join our filed support team in Baltics as a Technical Service Specialist. This will be a field-based role dedicated for Baltics.

PRIMARY OBJECTIVE OF THE POSITION

The Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

MAJOR ACCOUNTABILITIES

• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
• Provide level two service (complex service interventions requiring more than four hours of labor)
• Installation of instruments and automation
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
• Assist with customer business reviews
• Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
• Deliver basic customer operator introductory trainings post install or post hardware

REQUIREMENTS / WORK EXPERIENCE

• Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
• More than 3 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references
• Successful engagement with customers, specifically key stakeholders and lab staff
• Excellent product and industry knowledge
• Excellent experience and process skills of the business functions service delivery
• Excellent communication skills
• Very good command of English and local language is a must
• Ability to identify and drive resolution of issues
• Technical expert for product line responsibility
• Excellent experience in use of analytical tools and software
• Valid driving license and good driving experience

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

Latvia : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable