We’re looking for a detail-driven Social Impact Coordinator to join our Customer Experience directorate within the Social Impact Team. In this role, you’ll play a key part in ensuring accurate reporting, governance, and regulatory compliance across our Social Impact programmes. These programmes deliver vital support to vulnerable customers and communities, including initiatives funded by the Vulnerability and Carbon Monoxide Initiatives including the Vulnerability and Carbon Monoxide Allowance (VCMA). This is an exciting opportunity to combine data analysis, reporting, and finance administration with meaningful work that makes a real difference in people’s lives. How you’ll support us on our mission to keep people safe and warm… Developing, tracking and reviewing reporting from funded partners to meet regulatory and contractual requirements. Creating and auditing reports for key business areas, including Careline, Safe Warm, and Care and Repair, producing MI packs for senior leaders. Carrying out detailed Social Return on Investment (SROI) analysis and social value calculations using the industry-standard framework. Supporting the VCMA Finance Tracker, including raising/managing purchase orders, monitoring invoices, reconciling accounts, and preparing data for regulatory reporting. Leading on audit and compliance, ensuring strong governance, transparency, and robust data management across all Social Impact initiatives. What we’re looking for: Essential; Strong written and verbal communication skills. Minimum Maths and English Level 2 qualifications preferable Advanced Microsoft Excel skills (pivot tables, functions, macros, Power Query, conditional formatting, charts/graphs). Proficiency in Microsoft Office, SharePoint and customer-based IT systems. Ability to analyse large data sets with high attention to detail, identifying trends and presenting insights. Willingness to learn new systems. Desirable; Understanding of regulatory frameworks such as RIIO, VCMA governance and social value measurement. Knowledge of GDPR and data governance requirements Experience in financial administration (raising POs, invoice management, reconciliations, accruals). What you’ll bring: A collaborative, team-focused approach with the confidence to work independently when needed. Strong ethical standards and accuracy in managing sensitive financial and customer data. Logical problem-solving skills, with the ability to adapt reports and processes to meet evolving business needs. A proactive, organised mindset with the ability to deliver to deadlines and maintain compliance. If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.