About the Role

We are seeking an experienced Scrum Master / Delivery Head to lead and orchestrate the software development lifecycle at
Toolyt, our enterprise CRM SaaS platform. This role is critical in managing our fast-paced development
environment where multiple change requests, enhancements, bug fixes, and client-specific customizations are
delivered continuously. You will be the bridge between our development team, clients, and leadership, ensuring
smooth execution, on-time delivery, and optimal resource utilization.

Key Responsibilities :

1. Development Lifecycle Management
• Manage end-to-end software development lifecycle for Toolyt's enterprise SaaS platform
• Coordinate multiple parallel workstreams including enhancements, bug fixes, change requests, and
2. Client-specific customizations
• Establish and maintain sprint/release schedules with clear milestones and deliverables
• Implement and enforce SDLC best practices, quality gates, and deployment processes
3. Team Coordination & Task Management
• Conduct daily standup calls with development team to track progress, identify blockers, and provide
solutions
• Allocate and dynamically re-allocate tasks based on developer capacity, skills, and priorities
• Maintain comprehensive task pipeline ensuring no developer is idle or overburdened
• Balance workload between revenue-generating client work and non-revenue internal tasks
• Track task profitability metrics and optimize team utilization
4. Client-Specific Project Delivery
• Gather and document client requirements, ensuring technical feasibility and clarity
• Ensure developers have all prerequisites (access, documentation, assets, API keys, etc.) before starting
work
• Monitor client project timelines and proactively manage scope, expectations, and delivery commitments
• Serve as escalation point for delivery issues or technical blockers
5. Progress Tracking & Reporting
• Conduct regular code/feature reviews to ensure development is on track with requirements
• Prepare and present comprehensive sprint reviews, weekly summaries, and monthly reports
• Track KPIs including velocity, burn rate, bug resolution time, feature delivery timelines, and team
productivity
• Maintain project documentation, release notes, and changelog for stakeholder communication
• Generate profitability analysis reports showing resource allocation between revenue and non-revenue
work
6. Quality & Risk Management
• Ensure code quality standards, testing protocols, and security requirements are met
• Identify project risks early and develop mitigation strategies
• Manage technical debt prioritization and balance against feature development
• Coordinate UAT (User Acceptance Testing) and QA processes
7. Stakeholder Communication
• Translate technical progress into business-friendly updates for leadership
• Manage client communication regarding timelines, changes, and deliverables
• Facilitate collaboration between development, QA, design, and customer success teams
• Provide visibility into development pipeline and capacity planning

Required Skills:

• Experience managing SaaS or B2B software development projects
• Strong understanding of SDLC, web architecture, APIs, and deployment workflows
• Familiarity with project tools (Jira, Asana, ClickUp, etc.)
• Knowledge of Git, CI/CD, and modern development practices
• Strong communication, leadership, and problem-solving skills

Preferred:

• PMP/CSM certification
• Laravel/PHP knowledge
• CRM or enterprise application experience
• Remote team management exposure

What Success Looks Like:

• High sprint completion rates
• On-time project delivery with minimal escalations
• Transparent reporting and improved development efficiency

Reporting To: Founder & Chairman
Experience: 2-3 years
Employment Type: Full-time