Position Purpose

The Service Supervisor is responsible for supporting front-end operations to ensure a fast, friendly, and efficient customer experience. This role assists in overseeing cashiers, courtesy clerks, and service desk functions while maintaining compliance with company policies, cash handling procedures, and service standards.

Key Responsibilities

• Customer Service Excellence
  • Deliver and model outstanding customer service at all times
  • Resolve customer concerns quickly and professionally
  • Promote a welcoming and positive store environment
• Front-End Operations
  • Support daily front-end functions including registers, self-checkout, and service desk
  • Ensure proper cash handling, till accountability, and accurate transactions
  • Assist with opening, closing, and shift transitions
• Team Leadership
  • Provide direction and support to cashiers and courtesy clerks
  • Reinforce productivity, service expectations, and company standards
  • Assist in training new employees on front-end processes and procedures
• Compliance & Accuracy
  • Ensure adherence to company policies, safety guidelines, and labor procedures
  • Monitor ID checks and compliance for restricted sales (alcohol, tobacco, etc.)
  • Maintain clean, organized, and operational front-end areas
• Operational Support
  • Assist with breaks, lunches, and shift coverage
  • Support store initiatives, promotions, and seasonal programs
  • Communicate effectively with store leadership regarding front-end performance and issues

Qualifications

• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic math and cash handling experience
• Leadership or supervisory experience preferred
• Flexible availability, including evenings, weekends, and holidays

Physical Requirements

• Stand for extended periods of time
• Lift and carry up to 25 lbs as needed
• Frequent bending, reaching, and movement throughout the front-end area

Key Competencies

• Customer Focus
• Team Leadership
• Attention to Detail
• Problem Solving
• Integrity & Accountability