About the Role

We are looking for a Dutch-speaking Customer Service Representative to join our global team in Porto. In this role, you will support customers with inquiries, provide accurate information, and ensure a high-quality service experience.

This position offers the opportunity to work in an international and regulated industry environment.

Key Responsibilities

• 
  Handle customer inquiries via phone, email, or chat
• 
  Provide information and support regarding medical devices
• 
  Ensure accurate documentation of all interactions
• 
  Follow company procedures and compliance guidelines
• 
  Deliver high-quality customer service
• 
  Collaborate with internal teams to resolve customer requests

Requirements

• 
  Dutch and English (minimum C1 level English required)
• 
  Previous experience in customer service is an advantage
• 
  Strong communication and empathy skills
• 
  Ability to work in a structured and regulated environment
• 
  Problem-solving mindset
• 
  Attention to detail and customer focus

What We Offer

• 
  Competitive salary package
• 
  Welcome bonus
• 
  Relocation support
• 
  Attendance bonus
• 
  Performance-based incentives
• 
  Private health insurance
• 
  International work environment
• 
  Career development opportunities
• 
  Training and onboarding program

Why Join Us

This role provides an opportunity to grow within an international organization, working in a supportive environment focused on customer experience and quality service.

Application

Interested? Apply now or send your CV to:
pinar.akpulat@cbtalents.org