Customer Service Representative

We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.

Key Responsibilities:

• Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.

• Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.

• Advocacy: Act as the "voice of the customer," providing feedback to management to help improve our services.

Requirements:

High School Diploma.
English proficiency at 85% or higher.
Previous customer service experience is preferred/desired.
Strong computer aptitude, documentation skills, and multitasking abilities.
Excellent phone, email, and chat etiquette.
Schedule flexibility and ability to work on-site in Zone 4.
Professionalism and a positive, people-oriented attitude.
Strong problem-solving skills and the ability to think quickly.
A proactive team player who takes ownership of their work.

What we offer:

• Competitive salary
• Bonuses
• Parking Subsidy
• Life and Medical Insurance
• Benefits and Discounts
• Growth opportunities
• Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)