Job Title:

Associate Manager, B2B Sales - Bilingual

Job Description

We are looking for a motivated Associate Sales Manager (Team Leader) to drive our sales team's success in a competitive B2B Sales environment. This role focuses on achieving business objectives, enhancing client relationships, and strategically developing the sales team to meet and exceed performance targets. The ideal candidate will be adept at navigating challenges, fostering a productive team culture, and aligning with market trends to sustain growth and customer satisfaction.

You will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

You have:

• 3 to 5 years proven work experience in a B2B sales role, within a BPO environment
• 2+ years of experience in a leadership role
• Fluent in English communication in a professional environment
• Highschool diploma is required
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills

Location:

Costa Rica- San Jose

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time