About the Role As the IT Service Delivery Manager, you will lead the delivery of high-quality IT services across the organisation, ensuring support, service management, and business engagement functions operate effectively and align with Delta’s strategic priorities. You will lead a team of IT Support Officers and IT Business Partners, driving service excellence, stakeholder engagement, and continuous improvement. In this role you will: Lead IT Business Partners to build strong, trusted relationships with key stakeholders Support delivery of key initiatives aligned to the IT Roadmap Lead IT Support Officers and oversee end-to-end IT service delivery Ensure IT services are aligned with business needs and strategic priorities Foster a high-performance, customer-focused team culture Manage team workload, priorities, and performance outcomes Oversee IT Change and Incident Management processes, including: