Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading Employment Type: Ongoing Part Time – 14 hours per week Location: Narooma Service Centre ( spoke site for Batemans Bay Service Centre) Looking for a role that combines community connection with great work-life balance? We are currently seeking a Customer Service Representative for our Narooma Service Centre. Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area . What are ‘hub and spoke’ Service Centres? In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. About you Looking for a meaningful part-time role where you can be part of a busy, people-focused environment? You’re a people person who stays calm under pressure and enjoys helping customers find solutions. In this frontline role, you’ll create positive customer experiences whether interacting face to face or over the phone. This is a great opportunity for someone looking to combine meaningful work with part-time flexibility. If you’re customer focused, adaptable, and thrive in a fast-paced environment, we’d love to hear from you. What You’ll Bring To succeed in this role, you’ll need: A genuine passion for customer service and strong communication skills The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment Strong attention to detail and confidence handling complex enquiries Intermediate computer skills and the ability to navigate multiple systems efficiently A clear understanding of handling confidential and personal information responsibly A collaborative mindset and commitment to supporting team success The ability to adapt in a busy, fast-paced environment while maintaining a positive customer experience Your Impact In this frontline role, you’ll play a key part in delivering a positive and professional customer experience. Whether assisting customers face to face or over the phone, you’ll provide helpful advice, practical solutions, and support across a range of enquiries. Working collaboratively with your team, you’ll help create an environment that is welcoming, efficient, and customer focused. About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here . Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Part-time – minimum 14 hours per week - (Monday to Friday) Full-time – 70 hours per fortnight Hours are also subject to change based on the needs of the business. What we offer Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Thursday 18 June 2026 at 9:59am Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au