HR Generalist - US & PH HR Operations 

Work Set-Up: Hybrid

Location: Makati, Valero
Reports to: Vice President, HR

About the Role:

The HR Generalist with strong experience in US HR operations to support both administrative and employee relations functions. It is ideal to at least have 3 years of hands-on experience in US and PH Human Resources, familiarity with US and PH labor practices, and can effectively manage HR processes while serving as a point of contact for employee concerns.

KEY RESPONSIBILITIES

US AND PH HR OPERATIONS

• Manage day-to-day HR Operations with employment practices and policies both for US and PH.
• Assist with payroll coordination, benefits administration and HR documentation.
• Ensure compliance with federal and state labor laws and company policies.
• Assist with ADA interactive process coordination, including medical documentation requests and tracking, communication drafts to employees and managers
• Review and administer FMLA requests, including eligibility verification, qualifying reason review, medical certification completeness/sufficiency checks, leave designation, and ongoing leave tracking (continuous and intermittent).
• Support US Workers’ Compensation processes by, assisting with claim intake and documentation, coordinating information with insurers, brokers, or third-party administrators, tracking claim status and related employee communications
• Support US unemployment claim administration by gathering employment and separation documentation, responding to state agency inquiries, tracking deadlines, and coordinating claim responses with US HR leadership.

EMPLOYEE RELATIONS

• Serve as the first point of contact for employee inquiries and concerns.
• Handle employee relations issues with professionalism and confidentiality.
• Assist in investigations, documentation, and resolution of workplace concerns.
• Support performance management processes and employee engagement initiatives.
• Support employee relations matter by addressing routine questions and concerns, documenting issues, and promptly escalating complex or unresolved matters to US and/or Philippines HR Management in accordance with company protocols.

ADMINISTRATIVE SUPPPORT

• Monitor and manage HR inbox, ensuring timely and accurate responses.
• Prepare HR reports, documentation, and internal communications.
• Coordinate meetings, training and HR-related events.
• Support audits and compliance checks needed.
• Tasks that may be assigned from time to time.

QUALIFICATIONS

• At least 3-5 years of extensive experience in handling end to end global HR Operations
• Strong understanding of US and PH labor laws and HR best practices
• Working knowledge of US employment laws, specifically:
  • Americans with Disabilities Act (ADA)
  • Family and Medical Leave Act (FMLA)
  • Workers’ Compensation processes
  • Unemployment Insurance claims
• Experience in employee relations and conflict resolution
• Excellent written and verbal communication skills
• High level of confidentiality and professionalism
• Strong organizational skills and attention to detail
• Proficiency in HRIS and Microsoft office tools.
• Experience in supporting remote and global teams.

KEY PERFORMANCE INDICATORS

1. HR OPERATIONS EFFICIENCY:
   1. 100% completion of onboarding and offboarding processes within defined timelines.
   2. >98% accuracy in employee data records.
   3. Payroll and benefits support delivered with zero critical errors.
2. HR INBOX AND RESPONSIVENESS
   1. 95% of HR inquiries responded within 24 hours
   2. Resolution of employee requests.
3. EMPLOYEE RESOLUTION
   1. Timely resolution of employee resolution cases
   2. Reduction in repeat employee issues/escalations.
   3. Positive employee satisfaction score
4. COMPLIANCE AND DOCUMENTATION
   1. 100% compliance with required HR documentation and audit readiness
   2. Zero error rate on compliance violations related to HR processes.
   3. Timely completion of mandatory reports and filings.
5. ADMINISTRATIVE EFFECTIVENESS
   1. 100% adherence to delivery of HR reports and documentation.
   2. Successful coordination of HR activities with minimal scheduling conflicts.

Work Requirements:

• Must reside within NCR or neighboring region for contingency
• Amenable to work in Makati

What we Offer:

• HMO (Medical and Dental) Coverage Day1 w/ 1 Free Dependent
• Work Flexibility (Hybrid)
• Competitive Salary 
• Company-Provided Equipment