URGENT!! Customer Service Representative (MOA, Pasay)
HRTX
Job Type
Description
Handle inbound and outbound calls, emails, or chats to assist customers with inquiries, concerns, or complaints.
Provide accurate information regarding products, services, billing, and policies.
Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.
Document customer interactions and transactions in CRM or internal systems.
Process orders, returns, refunds, and other account-related requests.
Follow up on customer interactions to ensure issue resolution.
Meet performance metrics such as quality, customer satisfaction (CSAT), first-call resolution (FCR), and average handling time (AHT).
Collaborate with internal departments to escalate complex issues when necessary.
Stay updated on product knowledge, process changes, and company policies.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
This job is found at InterviewStack.io
Skills
About HRTX
HRTX, Corp. incorporates a technology-based approach to address and supports the transformation of companies to adapt to an agile culture. Its scope of service covers recruitment, employee engagement and retention, employee recognition and reward system, employee pay and bonuses, staff development and training, workforce relations, performance improvement, and benefits administration.