What you will do:

End User & Device Management

• Procure, configure, deploy, and maintain employee laptops, desktops, and peripherals.
• Manage hardware inventory and asset lifecycle processes.
• Support onboarding and offboarding activities.

Account & Access Administration

• Provision and decommission user accounts.
• Manage permissions across productivity platforms and SaaS applications.
• Maintain role-based access controls and security best practices.

Network & Infrastructure Support

• Manage office network infrastructure, including wireless networks, VPNs, firewalls, and switches.
• Monitor and troubleshoot connectivity and infrastructure issues.
• Ensure network reliability and security.

IT Support & Operations

• Serve as the primary point of contact for internal IT support.
• Troubleshoot hardware, software, and network-related issues.
• Deliver timely and effective technical assistance to employees.

Security & Compliance

• Implement and maintain endpoint security measures.
• Manage backup and recovery processes.
• Support internal security policies and operational best practices.

Documentation & Vendor Management

• Develop and maintain IT documentation, SOPs, and operational procedures.
• Coordinate with external vendors for procurement, repairs, and support services.
• Manage software subscriptions and licensing.

What you will need:

2+ years of experience in IT Support, IT Operations, or a similar role.
Hands-on experience supporting Windows and macOS environments.
Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and firewalls.
Experience managing user accounts and permissions within Google Workspace or Microsoft 365.
Strong troubleshooting and problem-solving skills.
Excellent communication skills and a service-oriented mindset.
Ability to work independently in a fast-paced environment.

Nice-to-haves:

• Experience implementing cybersecurity measures, MDM, or endpoint protection tools.
• Familiarity with SSO and identity authentication integrations (e.g., Google SSO, SAML).
• Basic scripting capabilities (PowerShell, Bash, Python).
• Experience establishing a company's IT systems, policies, or SOPs from 0 to 1.
• Experience handling ISO certifications (e.g., ISO 27001) or other information security inspections/audits.
• Relevant professional certifications (e.g., CompTIA, CCNA, etc.).
• Basic conceptual understanding of cloud services (AWS/GCP).