Customer Service Representative Italian Speaker | Lisbon (On-Site)

Location: Lisbon, Portugal

Company: Global BPO Leader (Client: ByteDance project)

Start Date: 20 November 2025

Working Hours:

• Monday to Sunday Rotative Shifts: 08:00 to 17:00 / 09:00 to 18:00
• Two rotative days off per week
• Later phase (TBC by client): 24/7 coverage with rotative shifts

Responsibilities

• Provide high-quality customer service to Italian-speaking markets on behalf of the client.
• Support sellers and partners, ensuring their success across sales and account management interactions.
• Handle inquiries through various channels (inbound/outbound) professionally and empathetically.
• Identify and influence opportunities for increased seller performance and satisfaction.
• Maintain accuracy and compliance with internal policies and business guidelines.

Candidate Profile

• Experience: Minimum 1 year in customer service or support within telesales, account management, or customer success roles linked to business development.
• Sales Awareness: Proven ability to understand sales dynamics and influence seller success (mandatory).
• Language Skills: Native/Fluent Italian + Good English level.
• Preferred: Candidates who have never worked at ByteDance before (any location, project, or BPO).

Compensation & Allowances

• Base salary: 1000 per month (paid 14 times per year)
• Performance allowance: 100 per month (paid 11 times per year)
• Meal allowance: 7.23 per day
• Transport allowance: 20 per month
• Position bonus (Braga only): 20 per month (12×)
• Welcome bonus: Paid in 12 monthly instalments during the first year (1/12 per month)
  • Condition: Employee must maintain less than 6% unjustified absenteeism in the previous month.
  • This bonus is not part of the fixed salary package; eligibility depends on attendance.

Relocation & Benefits

For candidates moving from outside Portugal (Lisbon only):

• Airfare reimbursement: Up to 400 (Economy class) at end of 6th month.
• Accommodation: Shared apartment (max. 12 months), rent 280/month including all utilities (deducted from payslip).

Health Insurance:

• Available from day 1, with a small monthly contribution.
• Free after completing six months of contract.

Remote work: Possible only for candidates already residing in mainland Portugal (not islands).

Why Join

Work in a highly multicultural environment where innovation meets people. The project represents one of the worlds fastest-growing digital platforms and involves direct collaboration with sellers and influencers shaping online commerce.

Be part of a team that values growth, learning, and purpose and build your career at the heart of Lisbons international BPO hub.