Customer Service Agent
SGS
Baar, ZG, Switzerland4 days ago
0 views0 saves0 applies
Benefits
Flexible Hours
Job Type
full time
Description
1. Administrative processing
- Act as the point of contact for Global Business Services (GBS) Team and auditors for CertIQ issues
- Coordinate of audits and deadline control / scheduling in CertIQ
- Correct recording in CertIQ database / CRM
- Attend to ad-hoc & various client issues
- Liaise with clients before and after audits
- Record, review, and process invoices from auditors
- Support GBS Team with invoicing issues
2. Sales processing
- Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards such as Fair-ON-Pay and SODK OST+
- Support Sales Managers and Global Key Account Managers in their activities
- Follow-up on quotes, including customer calls
- Management of customer data
3. General
- Act as vacation deputy for other back-office colleagues
Qualifications
- Completed commercial education
- Minimum of 5 years’ experience in customer service
Only candidates with valid authorization to work in Switzerland will be considered.
Required Skills/Attributes
- Language(s): Fluency in German & English
- Ability to deal with modern PC applications
- A collaborative mindset with strong team spirit
Additional Information
What we offer
- Modern office facilities
- Flexible working conditions
- On-site fitness center and canteen
About the Company
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our over 99k employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
This job is found at InterviewStack.io
Skills
crmcustomer service
About SGS
SGS is the world’s leading testing, inspection and certification company. Our value to society is enabling a better, safer and more interconnected world.