Job Summary:

· Proactive Tactical Service Support

· Proactive Customer Relationship Management

· Customer Advocacy/Problem Resolution

Master Order Management (including Quote, order entry, reschedule, shipment expedite, RMA etc)

• Customer Relationship Management: Ensure consistent, high-quality customer experience across all touchpoints.
• Customer Advocacy/Problem Resolution: Demonstrate strong escalation management skills, ensuring timely resolution of complex or urgent cases.
• Systems & Tools Expertise: Master Oracle system and Salesforce case management

• Thorough understanding supply chain management
• Customer service skills, data analysis and problem-solving skills
• Able to perform multiple tasks simultaneously, able to balance short- and long-term goals
• Strong Interpersonal skills
• Strong communication skills (English written and verbal)
• Motivational skills, innovative/Creative skills
• Ability to exhibit patience, tact, enthusiasm, and a positive attitude when addressing complaints and problems from customers
• Ability to utilize general computer literacy