We are seeking a forward-thinking Manager to join our Internal Audit Strategy & Operations team, with responsibility for the technology and systems that underpin audit operations and reporting across the function. This is a unique opportunity to leverage data, analytics, and technology to enhance audit efficiency and generate meaningful insights, while driving innovation and continuous improvement.

You will play a key role in maintaining and evolving our audit systems, ensuring they effectively support risk-based audit delivery now and in the future. You will champion smarter ways of working, promoting the use of data, automation, and emerging technologies to drive efficiency and enable the function to operate more effectively.

If you are passionate about transformation and motivated to move Internal Audit beyond traditional approaches, this role offers the opportunity to make a genuine impact.

This position sits within the Strategy & Operations (S&O) team—a small, central function that enables Internal Audit to operate effectively, align with organisational priorities, and continuously enhance its impact. The team supports audit delivery but focuses on how Internal Audit operates and evolves, rather than conducting audits directly.

As a Business Operations Manager, you will play a key role in modernising Internal Audit, using technology and innovation to strengthen ways of working, support auditors in delivering efficiently, and ultimately improve outcomes for customers.

You will demonstrate strong leadership and people management skills while managing a Principal Analyst responsible for systems development, Power BI reporting, and training delivery. You will support their professional development, foster innovation, and enable effective stakeholder engagement.

Working closely with senior leadership, specialist teams (such as Data Insights), and auditors, you will support effective system usage, high-quality data, and efficient delivery. You will also help embed new ways of working, ensuring the function continues to evolve while maintaining strong governance and professional standards.

We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Swindon office. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect and collaborate with colleagues. This is anticipated to be weekly in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You will lead the maintenance and continuous evolution of Internal Audit systems and tools, ensuring they support both current audit delivery and future innovation. You will leverage data, analytics, and technology to enhance audit efficiency and deliver more meaningful reporting insights, while driving transformation through automation and the adoption of new capabilities.

In this role, you will oversee system enhancements, upgrades, and the introduction of new digital solutions for the S&O team. You will collaborate with the wider Audit Innovation team to identify opportunities to streamline and modernise processes through automation, AI, and emerging technologies.

You will work closely with stakeholders to embed new ways of working, support adoption through training and guidance, and effectively manage system enhancements. You will also drive the development of reports and dashboards that translate data into actionable insights, supporting decision-making at senior leadership level.

Additionally, you will lead and develop an analyst, while working cross-functionally to ensure high-quality data, efficient processes, and continuous improvement across the audit function.

About you

You will have/be:

• A forward-thinking audit, risk, or IT professional who views technology as a catalyst for stronger assurance, rather than solely a control mechanism
• Proven experience leveraging technology, data, or systems to enhance customer service and drive improvements in business processes, audit delivery, or operational efficiency
• Familiarity with emerging technologies, including automation and AI, with a demonstrable growth mindset focused on continuous improvement, transformation, and future readiness
• Experience working with Audit Management Systems and established audit methodologies
• Hands-on experience managing system implementations and IT infrastructure
• Strong stakeholder communication skills, with the confidence to share perspectives, contribute ideas, and positively influence decision-making at all levels
• Demonstrated project management experience delivering change, continuous improvement, or transformation initiatives
• Experience in managing and developing others, including coaching and supporting professional development

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Access to private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Janice Byrne and the main recruitment contact is Sameena Rehman

Please note that should you be successful in securing this role, the job title on our internal systems will be Audit Manager Business Operations and Professional Practices.