Operations Manager - Arkansas (Remote)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, South Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Operations Manager is responsible for assisting in and supporting the planning, development, and execution of the strategy and long-term vision, as well as having primary responsibility for all business operations functions. The Operations Manager will provide leadership and management, driving continual production improvements and efficiencies as it relates to all operational activities.

Key Responsibilities

• Responsible for helping develop the long-term vision and strategy.

• Responsible for helping drive the execution of long-term strategies as it pertains to Clients, Vendors, Product, and business needs.

• Work closely with the executive leadership team and the leadership to drive new opportunities to protect and grow revenue for the business.

• Develop documentation of all key processes and cross train resources to ensure continuity of business operations.

• Set and measure achievement of Key KPI’s related to capacity, efficiency, and quality.

• Develop and maintain staffing model and forward-looking volume forecast to ensure appropriate staffing.

• Assist and provide support in contract negotiations and pricing discussions with major customers and vendor partner relationships.

• Maintain constant visibility of product reliability and customer experience issues, responding with responsible and thorough corrective and preventive actions.

• Responsible for the Project Management and Business Analysis team. Projects can include but are not limited to facilities expansion and moves, execution of the Operational Readiness process, complex cross functional efforts, software solution implementation efforts, and systems conversions.

• Effectively manage, develop, and motivate a team of direct reports and indirect reports.

• Build and drive a culture of transparency, accountability, and collaboration.

• Constantly strive to improve all aspects of operations at every level.

Qualifications and Experience

• Education: Bachelor’s Degree Preferred

• Management Experience: 5-7 yrs

• Strong preference for candidates with experience in automotive dealerships or the Office of Motor Vehicles within the Department of Finance & Administration.

• Ability to manage multiple tasks and priorities, analyze complex problems and suggest appropriate solutions, exhibiting good decision quality and strategic mindset.

• Excellent communication skills, able to communicate clearly and succinctly, both verbally and written.

• Excellent organizational skills, business insight, and financial acumen.

• Proven ability to develop, plan, and implement short- and long-range strategies and goals, driving appropriate results.

• Advanced analytical and problem-solving skills.

• Ability to schedule and prioritize tasks of a team to promote the efficient use of time and monitor progress against schedule.

• Proficient with office productivity suites (i.e. Microsoft or Google).

• Proven experience evaluating, developing, and managing teams that focus on performance and execution.

• Must be able to clearly understand the business needs

• Must be able to clearly articulate an understanding of the issues and be able to present solutions.

• Must have the ability to work collaboratively across multiple business lines and matrixed organizations to help drive results.

• Must be able to drive to execution agreed upon strategies.

• Must be able to assess, coach and develop the operations management, staff, and organization to ensure continuity of our business needs.

• Managing Change: Facilitates the implementation and acceptance of organizational change; addresses resistance to change and help individuals adapt to change; encourages and rewards others to identify opportunities to do things differently; eases change through effectively simplifying complex, contradictory situations.

• A commitment to continuous improvement in an ever-changing industry.

Compensation -

The salary range for this position is: $80,000 - $95,000 DOE

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.