Contract to start ASAP

Duration: 12 weeks with a possible extension.

Responsibilities

Helpdesk & Service Delivery

Act as the first point of contact for clients, contractors, and stakeholders

Log, track, and manage all facilities requests (emergency and non-emergency) via the CAFM (Civica) system

Assess and prioritise incoming jobs, determining the appropriate course of action

Coordinate works with contractors and internal teams to ensure timely delivery

Monitor progress of jobs and proactively chase outstanding works

Escalate risks, delays, or breaches in response times to relevant managers

Facilities & Property Support

Support the Facilities team with research into repair solutions and service improvements

Request and review quotations where required

Maintain accurate system records and update job statuses

Liaise with internal service areas and external partners throughout the lifecycle of requests

Finance & Administration

Raise and manage purchase orders (up to £1,000 per order)

Support invoice processing, validation, and reconciliation against completed works

Resolve discrepancies with contractors and suppliers

Maintain accurate financial records relating to helpdesk activity

Assist with production of management reports and service data

Database & Reporting

Ensure CAFM data is accurate, up to date, and complete

Update job completion records and ensure documentation is closed correctly

Run and support reports from the CAFM system

Escalate incomplete or overdue work appropriately

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR104437-06-26