About us

Counsyl is a technology company that strives to give millions of men and women access to vital information about their bodies, helping them confidently make choices about their lives. The team consists of world class engineers, scientists and clinical experts as well as a renowned engineering and scientific advisory board. Counsyl integrates sophisticated technology with custom robotic automation in its accredited medical laboratory. This focus on technology has made Counsyl a leader in helping patients and doctors communicate about medical results in real time. Its products have won the Wall Street Journal’s Innovation Award for Medicine, and have been named one of Scientific American's "Top 10 World Changing Ideas."

Counsyl’s Family Prep Screen has already helped hundreds of thousands of people discover critical information before having children, and the Counsyl platform extends beyond family preparation to include inherited cancer screening. Counsyl has raised a total of $93M and is privately funded by Founders Fund, Felicis Ventures, Rosemont Seneca Technology Partners, Goldman Sachs, and Google executive David Drummond.

About you

• Bachelor's degree required
• 1-3+ years of experience with inbound service, biotech/healthcare preferred
• Experience using customer service platforms, such as Service Cloud, Salesforce, or other CRM
• Exceptional oral and written communication skills
• Expert knowledge of Google Apps and Mac OS X, and consider it funny that someone would even ask (doesn't everyone know Google Docs?)
• Excellent organizational and task management skills
• Enjoys solving problems and identifying patterns
• Outgoing individual who loves working with people
• Fluent Spanish speaker

What you'll do

• Be the hub across all departments, work with the operations, engineering, and lab teams on prompt handling of orders, fulfillment, and test results
• Provide email and phone support to our customers: physicians, clinics, medical staff and patients
• Assist and empathize with patients and physicians, some of whom can be under stress
• Handle billing and payments for insurance claims and follow-up on patient invoices
• Coordinate with the sales team on enrolling and educating new clinics on the testing process