Contract to start ASAP until 20-09-26 with a possible extension.

Job Purpose

The Business Systems Analyst (ISP) is responsible for supporting, maintaining, developing, and improving the Council's business applications and information systems.

The role ensures that systems are reliable, secure, and aligned with business requirements, while providing technical support, user training, and system enhancement recommendations to improve service delivery across the Council.

Responsibilities

Business Systems Support

Provide day-to-day support for corporate business systems and applications.

Investigate, troubleshoot, and resolve system incidents, service requests, and technical issues.

Monitor system performance and ensure availability and reliability of business applications.

Liaise with software vendors and third-party suppliers regarding system issues and upgrades.

Systems Administration

Manage user accounts, permissions, and access controls in accordance with security policies.

Maintain system configurations, documentation, and operational procedures.

Support software upgrades, patching, testing, and deployment activities.

Ensure data integrity, security, and compliance within business systems.

Business Analysis & Requirements Gathering

Work with stakeholders to identify business needs and system requirements.

Analyze existing processes and recommend technology-driven improvements.

Document functional specifications, workflows, and business processes.

Support implementation of new systems and enhancements.

Reporting & Data Management

Develop and maintain system reports, dashboards, and management information.

Assist departments in extracting, validating, and analyzing business data.

Ensure accurate and timely reporting to support operational and strategic decision-making.

Support data migration, cleansing, and integration activities.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5297706-06-26