Job Title: Senior ServiceNow Business Analyst

Experience: 7+ Years

Shift Timing: 11:00 AM – 8:00 PM

Contract Duration: 6 Months (Subject to extension based on discussions)

Job Summary

We are looking for a Senior ServiceNow Business Analyst with strong experience in gathering business requirements, process analysis, and translating business needs into ServiceNow solutions. The ideal candidate should possess a solid understanding of ITSM and CSM processes, excellent stakeholder management capabilities, and experience working with cross-functional teams throughout the project lifecycle.

Key Requirements

• Overall 7+ years of professional experience.

• 3–6 years of experience as a Business Analyst on the ServiceNow platform.

• Strong understanding of ITSM and CSM processes.

• Excellent communication, analytical, and stakeholder management skills.

• Strong documentation skills, including BRD, FRD, workflows, process mapping, and user stories.

• Strong problem-solving mindset with high attention to detail.

• Experience working with cross-functional teams.

• Familiarity with Agile/Scrum methodologies.

Roles & Responsibilities

• Gather, analyze, and document business requirements and translate them into ServiceNow solutions.

• Create and maintain project documentation, including BRD, FRD, workflows, process maps, and user stories.

• Provide expertise in ITSM and CSM processes and identify opportunities for process improvement.

• Collaborate with ServiceNow developers and cross-functional teams for solution design and delivery.

• Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment activities, and post-implementation support.

• Conduct stakeholder communication, training sessions, and user enablement activities.

• Ensure requirements are accurately captured and aligned with business objectives.

Nice-to-Have Skills

• ServiceNow certifications such as CSA, CIS (ITSM or other modules).

• Exposure to ServiceNow modules such as CMDB, HRSD, and integrations.

• Experience with reporting, dashboards, and workflow automation.

Interview Process

• Up to 3 rounds of interviews.

• Client interview is mandatory.

Important Notes

• This is a contractual role.
  
  
  Contact Details : 8260933612