Department: Parts

Reports to: Retail Manager

Purpose: This position is responsible for providing exceptional customer service while supplying customers with timely & accurate information regarding accounts, products, rates, & services offered.

Responsibilities: Providing excellent customer service to service department, counter & phone customers. Provides recommendation for sales of additional related or needed parts or accessories. Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status. Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise. Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor. Assists with preparing and maintaining professional showroom image and merchandise displays. Assists in keeping parts department clean and orderly. Routinely lifts items weighing up to 50 lbs.

Qualifications

Experience, Education, Skills and Knowledge: High School diploma or equivalent experience. Experience connecting with customers, maintain professional image, establish rapport. Demonstrated basic understanding of the selling processes. Demonstrated ability to manage multiple projects simultaneously with a degree of independence. Experience using standard desktop load applications such as Microsoft Office and internet applications.