Overview of Role/Job Purpose:

The Business Analyst II is a mid-level role responsible for supporting data-driven decision-making across the organization. This role partners with cross-functional teams—including Product, Customer Success, and Engineering. The Business Analyst II gathers and analyzes business data, optimize processes, and support data-driven decision-making. The ideal candidate has a strong analytical mindset, experience in SaaS metrics, and the ability to translate complex data into clear business recommendations.

Essential Duties:

• Collect, clean, and analyze data from internal systems (e.g., CRM, product usage, billing platforms).
• Perform intermediate to complex data analysis
• Troubleshoot software issues and perform root cause analysis. Analyze and document workarounds to software issues.
• Attend meetings for new product features, client meetings, and working sessions.
• Assists Level III analysts
• Support Level I analysts including mentoring and training
• Create product documentation with little to no direction from level III analyst
• Recreate reported issues in test environment and document
• Provide updates to Client including summary of issue and resolution
• Apply technical knowledge to come up with business solutions.
• Conduct an impact analysis before implementing a solution
• Work cooperatively in a team environment to meet the goals of the department and of the company.
• Organize and prioritize assigned tasks using VertexOne’s ticketing system.
• Subject Matter Acquaintance(SMA)
• Conducts client working sessions as SMA
• Assist in ad hoc analysis and reporting requests from clients or internal requests..
• Gather and document requirements
• Document business processes and workflows to support process improvement initiatives.
• Work with third party vendors during requirements, design and testing phases.
• Escalate and communicate issues to VertexOne Management or Clients as needed.

Qualifications:

• 3-5 years experience in a business analyst, data analyst, or similar role (internships included)
• Familiarity with SaaS business models and key performance indicators.
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.)
• Proficient knowledge of business analysis tools and techniques
• Strong understanding of business processes
• Strong understanding of system database
• Intermediate SQL skills
• Strong analytical and problem-solving skills
• Ability to develop client relationships.
• Advanced organizational skills
• Strong communication skills(written, reading comprehension, listening, verbal)
• Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.
• Ability to manage multiple responsibilities, while effectively focusing on priority issues
• Minimal travel required (10%)

Preferred Qualifications:

• Utility experience or Meter-to-Cash preferred
• Knowledge of Customer Information Systems (CIS) Billing systems
• Experience working with AI tools for data analysis
• Understanding of database principles and control files

What VertexOne has to offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

About VertexOne:

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.