• Follow communication procedures, guidelines and policies
• Managing incoming calls and customer service inquiries
• Identify and assess customers needs to achieve satisfaction
• Know basic customer inquiries: vessel schedules, tariff rates and others
• Assists customer with replacement of orders, refunds and others
• Track and trace shipments as required. Ensuring timely movement and delivery status of freight to destination.
• Handle customer complaints, and provide appropriate solutions & alternatives within the time limits.
• Recommend potential service to management by collecting customer information and analyzing customer needs
• Will conduct booking and pre-advise
• Perform other tasks that maybe assigned from time to time

Qualifications:

• A graduate of a 4-year degree course
• At least 2 years experience as a costumer service representative
• Amenable to work on Monday-Saturday working schedule
• Willing to work in Manila Office
• Can work under pressure and follow instructions
• Knowledgeable in basic Microsoft word, Excel and PowerPoint
• Must have reliable working attitude