US applicants only

Overview

Join a leading healthcare organisation as you support our technology team in providing exceptional technical assistance. This position is pivotal in ensuring smooth operations and optimal user experience across various platforms.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Document and track support requests, ensuring follow-ups are conducted.
• Collaborate with other team members to escalate complex issues as necessary.
• Assist in the creation of user guides and documentation for common technical problems.

Requirements

• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Experience with Windows and Mac operating systems.
• Familiarity with basic networking concepts.
• Ability to work in a fast-paced environment and manage multiple tasks.

Nice to have

• Experience with customer support software.
• Certification in ITIL or similar frameworks.
• Knowledge of healthcare technologies or systems.