Primarily Roles & Responsibilities

• Supporting our local teams as well as customers in the EMEA region. Focus in German market

• Follow up on outstanding queries and customer call backs.

• Keep and maintain consistent and accurate records in the database following customer contact

• Handle all general and order specific customer enquiries within the account base, ensuring accuracy and orders shipped on time.

• Liaising with international procurement team to ensure accurate lead times and delivery schedules are communicated to customers.

• Maintain a high level of inter departmental and customer / supplier communication.

• Provide administrative support to Sales team as required

• Backlog control, solve complex logistics issues & queries.

• Order creation

• Support export compliance and documentation

• Any other function as deemed necessary by the Management Team

Skills, Knowledge, Abilities

• Near native fluency in English, written and spoken. German language is preferred

• Experience preferably within an international shared services environment (business to business).

• Excellent telephone manner, communication and negotiation skills.

• Ability to communicate with all levels within the organization.

• Proven track record of excellent customer services (internal and external) skills.

• Must be PC Literate – MS Word, Excel, Outlook, databases, SAP

• Systematic, methodical approach with good organizational skills

• Tenacious and proactive approach to work

• Diligent and detail focused

• Ability to work with deadlines

Education/Experience Requirements

• You finished your relevant education and have at least five to seven (5-7) years of work experience in an international shared services environment.

• You have solid experience in an administrative role (essential)

• You are proactive, take initiative and are a self-starter

Supervisory Responsibility

None